Refunds &
Cancellation
Wasp exists to stop you dropping commitments. It would be strange to then make our own commitment to you hard to get out of. Cancelling takes two clicks and no conversation.
The short version
The detail is below, but this is the whole shape of it.
- Try it free for 14 days. Full access to our top tier before you pay anything.
- 14 day money back on your first payment. If your first paid period disappoints you, tell us within 14 days and we refund it in full.
- Cancel in two clicks. From inside the app. No fee, no notice period, no retention call.
- Forgot to cancel a renewal? Tell us within 14 days of the charge. If you have barely used it, we refund it.
- Your data leaves with you. Export everything before you go. Cancelling never deletes your data on its own.
- Consumer rights are untouched. Anything the law in your country gives you sits on top of this policy, never underneath it.
Section 01The free trial
Every new account gets a 14 day free trial with full access to our highest tier. The trial exists so that you can find out whether the accountability engine actually works for you before any money changes hands.
You will not be charged when the trial ends unless you have chosen a plan. If you do nothing, your account moves to our entry tier or becomes inactive, as described at sign up. We will remind you before the trial ends.
Section 02How to cancel
Open Wasp, go to Settings, and cancel your subscription. That is the whole process. There is no cancellation fee, no notice period, and nobody will call you to talk you out of it.
If you would rather not do it yourself, email support@meetwasp.com from your account address and we will cancel it for you. We treat that as a cancellation request from the moment it arrives, not from the moment we reply.
Section 03What happens after you cancel
- You keep access until the end of the period you have already paid for. Cancelling on day 2 of a month does not cut you off on day 2.
- You are not billed again. Automatic renewal stops immediately.
- Your data stays put. Cancelling a subscription does not delete your account or your tasks. If you want your data gone, delete your account from Settings, which is a separate and deliberately permanent action.
- You can export first. A one click export is available in Settings, and we recommend taking it before you go.
- You can come back. Resubscribing restores your access to whatever is still there.
Section 04When we refund
Your first paid period
If you subscribe and it is not what you hoped for, email support@meetwasp.com within 14 days of your first payment and we will refund it in full. You do not have to justify the request.
An unwanted renewal
If a subscription renewed and you meant to cancel, contact us within 14 days of the charge. If you have made little or no use of the service in that period, we will refund it. This is the case we are most relaxed about, because an accidental renewal is not a sale, it is an accident.
Quarterly plans
Beyond the windows above, quarterly subscriptions are not refunded for the remainder of the current period as a matter of course. If your circumstances have genuinely changed, write to us. We would rather look at it than hide behind a rule.
If we let you down
If we materially reduce or remove a feature central to your plan, or terminate your account other than for a breach of the acceptable use rules, you get a pro rata refund for the unused part of your period. That is a commitment, not a courtesy.
Extended outages
If Wasp is unavailable for a prolonged period through our own fault, contact us and we will make it right with a credit or a refund proportionate to the disruption.
Section 05Your statutory rights
If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from a distance contract within 14 days of entering it, without giving a reason. We honour that right in full, and our refund windows above are written to match it rather than to erode it.
Where you ask us to begin providing the service immediately within that period, you may be asked to acknowledge that the withdrawal right ends once the service has been fully performed. In practice our 14 day money back window above gives you the same protection or better.
Nothing in this policy limits any right you have under the consumer law of your own country, including any statutory guarantee that a service is delivered with reasonable care and skill.
Section 06How refunds are processed
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns.
This means the refund itself is issued by Paddle, to the original payment method. You can contact us at support@meetwasp.com and we will arrange it, or you can go directly to paddle.net, where you can look up your invoice using the email address you paid with.
We approve or respond to refund requests within 3 business days. Once approved, funds typically reach your account within 5 to 10 business days, depending on your bank or card issuer. Any tax collected is refunded along with the payment.
If you paid in a currency other than your account currency, your bank's exchange rate at the time of the refund may differ slightly from the rate at purchase. That difference is set by your bank and is outside our control.
Section 07Exceptions
We may decline a refund where:
- The request falls well outside the windows described above and no other ground in this policy applies
- The account was terminated for a material breach of the acceptable use rules
- There is clear evidence of abuse, such as repeatedly subscribing and refunding, or creating accounts to extend free trials
If we decline, we will tell you why in plain terms, and you can ask us to look again.
Section 08Failed payments
If a renewal payment fails, we will retry it and let you know. If it stays unpaid, we may downgrade or suspend your access, but we will not delete your data for non payment. Update your payment details or resubscribe and your access comes back.
If you believe you have been charged in error, contact support@meetwasp.com before raising a chargeback. We will almost always resolve it faster than your bank can, and a chargeback can lock your account while it is investigated.
Section 09Contact
Cancellations, refunds and billing: support@meetwasp.com.
[LEGAL ENTITY NAME], [REGISTERED ADDRESS].